New Zealand Returns
CliniSpecs ships to New Zealand. This page sets out our voluntary returns policy for New Zealand customers, and how it relates to your rights under New Zealand law.
Change-of-mind returns (our policy)
We accept returns of unused, unopened items in their original packaging within 30 days of delivery. This is a voluntary commercial policy, not a requirement of New Zealand law.
- Return window: 30 days from delivery
- Condition: new, unused, unopened, in original packaging
- Return method: by post
- Return shipping cost: paid by the customer for change-of-mind returns. This does not apply where CliniSpecs is responsible for return costs under New Zealand consumer law.
- Restocking fee: none
- Refunds: processed to your original payment method, generally within 5 business days of us receiving and assessing the returned item
Faulty or non-conforming products (your rights under New Zealand law)
If a product is faulty, not as described, or otherwise fails to meet the guarantees set out in New Zealand's Consumer Guarantees Act 1993, you may be entitled to a remedy such as a repair, replacement or refund, depending on the circumstances and the nature of the failure. Where the Consumer Guarantees Act applies, any remedy we are required to provide will be provided in accordance with that Act.
These statutory rights exist regardless of, and in addition to, the voluntary 30-day policy above. Nothing in this policy limits, excludes, or replaces your rights under New Zealand consumer law.
For general information about your rights as a New Zealand consumer, see Consumer Protection New Zealand or Consumer NZ.
How to start a return
- Contact us first via our contact page before sending anything back, so we can confirm eligibility and provide return instructions.
- Include your order number, the reason for the return, and photos if the item is faulty.
- Once we receive and assess the returned item, we'll process any approved refund or exchange.
Questions? Contact our team.