Policies
Shipping & Returns
Fast, reliable delivery with a straightforward returns policy.
Shipping within Australia & New Zealand
Coverage
CliniSpecs currently ships within Australia and New Zealand. Orders are processed on business days following payment confirmation, typically on the same or next business day.
Processing time
Orders are typically processed same or next business day. Orders placed on weekends or public holidays are processed the following business day.
Delivery timeframes
Estimated delivery times are provided at checkout. Timeframes may vary by destination, volume, and courier availability.
Institutional orders
For bulk or multi-site orders requiring specific delivery arrangements, contact our team before purchase.
Our returns policy
Eligibility
Products must be in original, unused condition and returned within the applicable return period. Return shipping costs may apply.
ACL rights
Your Australian Consumer Law rights apply in full regardless of any stated policy. These rights cannot be excluded or limited.
Refunds
Approved refunds are processed via the original payment method. Processing times vary by payment provider and financial institution.
Exclusions
Products that have been used, modified, or damaged after delivery are not eligible for return. Custom or prescription orders may have separate conditions.
How to initiate a return
Step 01
Contact us first
Reach out via our contact page before returning any items to receive return instructions and authorisation.
Step 02
Provide your details
Include your order number, reason for return, and photos where applicable. Our team will assess and respond promptly.
Step 03
Ship and receive resolution
Follow the return instructions provided. Approved refunds or exchanges are processed once the item is received and assessed.
Need to arrange a return?
Contact our team and we'll guide you through the process.
Contact Our Team