Our Promise
Warranty & Guarantees
Our commitment to the quality and longevity of every product.
Australian Consumer Law
Transparent terms, fair processes, professional support, without unnecessary complexity.
Under Australian Consumer Law, every CliniSpecs product comes with guarantees that cannot be excluded. These apply independently of any manufacturer's warranty.
Acceptable quality
Fit for intended purpose
As described
Warranty coverage
What's covered
- Manufacturing defects in materials or workmanship
- Frame integrity and structural failures under normal use
- Lens delamination or coating separation from manufacturing
- Repair or replacement of defective product
- Remedy in accordance with Australian Consumer Law
Exclusions
What's not covered
- Normal wear and tear
- Scratches resulting from everyday use
- Damage from misuse, improper handling, or modification
- Damage from incompatible cleaning agents
- Accidental damage beyond intended use
Making a warranty claim
01
Contact our team
Reach out via our contact page with your order details and a description of the issue.
02
Provide documentation
Include proof of purchase, photos of the issue, and any relevant usage context for assessment.
03
Receive your remedy
We'll assess the claim and provide repair, replacement, or remedy in accordance with Australian Consumer Law.
Need to make a claim?
Contact our team and we'll guide you through the process with minimum fuss.
Contact Our Team